Terms and Conditions
PLEASE NOTE AT PRESENT POST IS SLOW DUE TO XMAS POST BEING BUSY. PLEASE ALLOW EXTRA DAYS FOR YOUR ENVELOPE TO REACH YOU. GENERALLY POST WITHIN IRELAND IS TAKING 2-4 DAYS. IF CONCERNED CHOOSE SWIFT POST AT CHECKOUT.
We aim to get all orders out in the post which are paid by 11am that day Monday to Thursday.Any order placed and paid after 11am on a Thursday will get sent the next Monday. On rare busy times orders may not be posted till the next day. This is generally the months of April-June. All orders are sent with An Post standard post which within Ireland takes 1-2 days. Postal delays can occur especially around December so please plan in advance.We do an offer a "swift" post service which guarantees next day delivery through An Post with a tracking number which we will email to you. Please choose this option at the payments section. Again for this the order must be in and paid by 11am Monday to Thursday.
Images are posted in a grip seal bag and then placed into a boardback A4 envelope.
Occasionally Images may differ slightly from example shown. All cake tops are created and printed individually
Unfortunately due to food hygiene regulations we cannot accept returns, for any images ordered in error, change of mind or images not received in time.
Since all orders are unique to the customer, ALL SALES ARE FINAL.
If we verify that we made an error your order will be re printed and sent free of charge.
Unfortunatly we cannot offer refunds for any delays caused by the carrier An Post or weather disruptions.
Sometimes colour when printed can alter sightly to the colour. If providing an image please ensure you provide a clear/photo image as the quality will be reflected in your icing sheet. I should point out that the colours may be slightly different.
Quality photo/image = Quality result!!
Please note our fee charged is for a creative service and the personalisation of your product/image for a one time use. On Topcake IE we try to ensure we are not infringing any copyright protections. The majority of images we use are private and or supplied by our customers or obtained from copyright free sites. If however you see the use of any image which you believe is protected by copyright please advise us immediately by email with details and where relevant we will ensure it is withdrawn from use. All images used are free and not being sold. We DO NOT SELL or claim ownership over the character clipart or graphics; they belong to their respective copyright holders.