WE DO NOT POST OUTSIDE IRELAND. ANY ORDERS MADE WITH ADDRESSES OUTSIDE IRELAND WILL BE REFUNDED.
Images are posted in a grip seal bag and then placed into a hardback (Do not Bend) A4 envelope, extra care is taken not to damage items. This should fit through a normal letterbox.
Our large icing sheets are A3 in size and therefore generally do not fit through a letterbox so please be aware of this.Very often an post will not leave a note to say not delivered yet your envelope will be held at their sorting office.
All orders are sent with An Post. They are a carrier service.
Post in Ireland generally arrives next day but can take on average 1-3 working days as per An Post website, but occasional this can take longer. Please allow for this. We cannot guarantee your date of delivery unless you choose the option of registered post at check out (pls see below). All post goes normal mail and therefore there is no tracking number unless you choose tracked post. We cannot be held responsible for extreme weather delays, postal strikes, orders not arriving on time or other issues related to An Post delivery service. We will NOT refund for orders NOT arriving on time. Orders can be made up to months in advance of an occasion if needed.
We offer a registered tracked post service which guarantees delivery with an An Post with a tracking number which will be emailed to you. If you require this pls choose in the drop down box on completition of order. An Post registered post tends to deliver next day, however its not a guaranteed next day service and can take up to 3.
We also offer a swift post service. This is a next day postal service HOWEVER this is not guaranteed and unfortunatly there is no money back from an post if it does not arrive next day.
Unfortunatly we do not post outside Eire
***ALL TOPPERS INCLUDE FREE STANDARD POSTAGE IN IRELAND***
When Should l Order?
The ideal time would be 1-2 weeks before your event. The cake tops do last up to 6 months but we find the colour is at its strongest if left to a month or less before time required.
We will always try our hardest to facilitate late orders , we know how busy life is and some things can get forgotten. However please read our delivery details to decide what post option is best for you to ensure your cake top gets to you in time, as we cannot be held responsible for postage unless you chose our swift post option at checkout.
We are confident you will be happy with your products. Unfortuantly due to food hygiene regulations we cannot accept returns.
We also cannot offer refunds on change of minds, orders not received in time due to postal system, weather disruptions or misspellings on order placed.
If we have made an error we will of course send out a new cake top as soon as possible.